Document Management

Enterprise Document Management

Why Comtech

Cost savings

Increased productivity

Increased ability to share information/documents

Space savings

Greater information security

Eco-friendly

Benefits

Experience

We bring extensive experience supporting Federal agencies’ with document management, including years of successfully supporting the Federal Aviation Administration (FAA) and General Services Administration (GSA).

Quality

Comtech holds externally accredited certifications including ISO 9001:2008 Quality Management System (QMS), ISO/IEC 27001:2013, ISO/IEC 20000-1:2011, and CMMI-DEV Level 3. Our personnel IT Infrastructure Library (ITIL) and Project Management Professional (PMP) Certified.

Strategy

We maintain and leverage relationships with EMC (Documentum), Alfresco, Google, SharePoint, Amazon Web Services, and Cloudera to provide the best technology options to meet your requirements and support your mission.

Innovation

Our document management solutions take the standard technology offered by other vendors a step further by including custom search solutions and custom application and cloud capabilities. We are able to customize services to meet your needs.

Document Management Approach

Reqruitments Analysis

Organize business and functional requirements into domains of functionality.

Develop Roadmap

Establish vision for future content management goals and develop an implementation plan to reach this state.

Operations & Maintenance

Provide ongoing maintenance and enhancement of content management system and workflows.

Taxonomy & Object Models

Assist with defining, applying, and managing descriptive information about content objects.

Governance Policy

Work with stakeholders to document policies and procedures for documents/records/content management.

Mobility

Provide accessibility to enterprise information/data via mobile devices anywhere, any place, any time.

Disaster Recovery

Protect the infrastructure environment from failure.

Workflows

Analyze existing workflow(s) and develop new workflows that are well defined and successfully implemented.

Security

Establish comprehensive security policies and proactively monitor information systems/content to identify and respond to suspicious activity and prevent unauthorized access to information.

Digital Signatures

Implement e-signature/digital signature capability.

Records & Retention

Institute archiving at all stages of content management lifecycle including: creation, acquisition, cataloging/identification, storage, preservation, and access.

Training & Support

Ensure users are comfortable using the system and have access to user support and helpdesk services.

In less than six months, the DeCM Shared Services has progressed from a very expensive, inefficient traditional data center project, complete with significant customer dissatisfaction, to a comprehensive, scalable enterprise content management system in a multi-tiered, virtual environment. Comtech staff not only conquered the challenges of establishing the Documentum installation; they completely migrated our customers from the legacy environment; fully deployed several significant customer projects; developed model workflow solutions; and debugged and revised some very poorly developed, undocumented custom code for a very important DeCM customer.
Federal Aviation Administration